Our goal is to make your shopping experience with us as convenient, easy, and enjoyable as possible, even when it comes to returning a product you purchased from us.
This online store is owned and operated by BuilderDepot, Inc.
Here is a summary of our return policy:
1.You may return an item you purchased from us for any reason, no question asked, within 30 days from the date it is shipped. Opened software, customized products and CD/DVD media can not be returned.Certain other products may not be returnable so please read the product description for those products before you purchase them.
2.After 30 days, the product is covered by the manufacturer’s warranty. Please contact the manufacturer directly for help.The manufacturer’s information is contained in the user manual and you can use the Internet too, if needed.
3.Please note that the picture/image shown for an item may not be accurate. Use the part number, bar code (UPC) or the description to make your decision.Manufacturers often make color or minor design changes but continue to use the same part number.
4.We normally do not accept exchanges. You need to return an item and purchase a new one.
5.If we make a mistake, we will pay for shipping both ways and get the product back at no cost to you.Just insure that the item is not opened or used.
6.If you decide to cancel your order, please use our web site to request to cancel the order.If we do not catch your cancellation request before the order has been processed, then your cancellation is now treated like a regular return. Please note that our customer service staff members do not work during holidays and weekends.Our systems are designed for very fast processing, and in the case of canceling an order this may work against your request to cancel an order.
7.Returns incur the following fees:
a.If we made an error, there are no fees, and you will be refunded in full
b.If you cancelled the order after it has been processed, we will need to collect a fee based on 5% of the order’s total. Banks and credit card companies do not refund us the fees taken when the order was placed.
c.If you decide to return an item at your discretion, we will need to collect a restocking fee (can be as high as 30% depending on the product and the manufacturer policies). Please note that shipping cost will be your responsibility. Shipping charges are not refundable.
d. We need to inspect returned items and some require extensive testing before we can resell them.Please be patient while we make sure the product you returned is safe for other customers to use.
e.You will not be refunded if you return an order without authorization. Orders without authorization tend to get lost or cause us problems identifying them.
f.Please do not return items to our headquarters address.No products ship from our San Diego offices, and they must be returned to the warehouse that shipped them.
Returning a Product
Please go to our "Customer Service" department online and request a Return Merchandise Authorization number (RMA). We do not accept email requests.
When shipping the product back, please write this number in a couple of places on the outside of the box you are shipping back. Return the product in its original packing and condition to the address we provide to you. We strongly recommend that you insure the shipment for your own protection as you are responsible for this shipment. We will credit your account once we process the return (please allow 14 business days once we received the returned item). Shipping and handling charges are not refundable unless you received the wrong product. Taxes on the refunded amount are refundable.
Returning a Product Under the Manufacturer’s Warranty
To benefit from the full protection of the manufacturer's warranty, the product must be returned directly to the manufacturer. The manufacturer's warranty information and phone number is included with the product, or can be found on the Internet from the manufacturer’s web site.
Returning a Product Damaged in Shipping
You are responsible to inspect the package when it is delivered and refuse the shipment if it is damaged and file a report with the driver about why you refused the shipment. If the damage is minor you may decide to accept the shipment but you must file your observations about the damage with the driver.If you accept the package but it is determined that the item inside was damaged during shipping, please email our customer service ASAP (customerservice@builderdepot.com). Please do not call the freight company who delivered your order.We are not responsible for breakage, crushed, lost, or tampered cartons but will help you by contacting the shipping company to file a claim.
If UPS was the freight company, call 1-800-PICKUPS. If the freight company was FedEx, please call 1-800-GOFEDEX. These companies are reliable, responsible, and they have customer friendly claims programs.
Thank you for your business. Please come back again!
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